Frequently Asked Questions

Answers

What types of files can I upload to FileSonic?

FileSonic supports all file types (up to 400MB in file size for Free account) ( up to 5000 for Premium ) as long as they fully comply with our Acceptable Use Policy and Terms of Service. Do not upload any copyrighted files that you don't own the rights to or don't have permission from the owner to distribute even if you have no intent of actually distributing them

WHAT_HAPPENS_IF_LOSE_URL

LOSE_URL_EXPLANATION

CAN_I_RESUME_BROKEN_FILES

RESUME_BROKEN_FILES_EXPLANATION

Can I delete my uploaded files?

DELETE_UPLOADED_FILES_EXPLANATION

Help! I've forgotten my username or password.

If you have forgotten your login details we can send a reminder to the email address indicated by you at the time of registration. Just follow the instructions on the password reminder page.

How do I upgrade to a paid account?

If you have outgrown the features provided by our free account, you can upgrade to a paid account on the upgrade page. Payments are accepted through PayPal.

COULD_I_BROWSE_EVERY_FILE_ON_SERVER

BROWSE_EVERY_FILE_EXPLANATION

CANNOT_DOWNLOAD_FILES

CANNOT_DOWNLOAD_FILES_EXPLANATION

CANNOT_OPEN_DOWNLOAD_ASKS_FOR_PASSWORD

CANNOT_OPEN_DOWNLOAD_ASKS_FOR_PASSWORD_EXPLANATION

Why is my download slow?

DOWNLOAD_SLOW_EXPLANATION

WHICH_DOWNLOAD_MANAGER_SHOULD_I_USE

TO_GET_BEST_EXPERIENCE_USE_JDOWNLOADER

Still have questions?

If you can't find the answer to your question just contact us and it will be our pleasure to help you out.